Onsite Email & Chat Support Specialist — Growth Path

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Competitive Salary Package

HMO Coverage starting Day 1

Monthly Allowances & Performance Bonuses

Opportunities for Career Advancement

13th Month Pay and Regular Salary Increases

Paid Training and Paid Time Off

Fun Company Events and Team Celebrations

Job summary

A leading communications consultancy in Quezon City is urgently hiring for a non-voice data-entry position. This role involves providing customer support via chat and email. We seek motivated and reliable individuals ready to thrive in a BPO setting. The position offers a competitive salary, HMO coverage, opportunities for career advancement, and weekends off. Ideal candidates should be high school graduates or higher, with a passion for customer service and data entry.

Qualifications

• High school graduate or higher; college undergrads welcome.
• Experience in a BPO setting is a plus, but not required.
• Enthusiastic and willing to work onsite.

Responsibilities

• Resolve customer concerns and inquiries via voice and non-voice.
• Maintain accurate records in the internal system.
• Ensure customer satisfaction by resolving issues effectively.
• Stay informed on company products and processes.
• Collaborate with the team for continuous improvement.

Skills

Customer service skills

Data entry proficiency

Professional communication

Education

High school graduate or higher

Job description

A leading communications consultancy in Quezon City is urgently hiring for a non-voice data-entry position. This role involves providing customer support via chat and email. We seek motivated and reliable individuals ready to thrive in a BPO setting. The position offers a competitive salary, HMO coverage, opportunities for career advancement, and weekends off. Ideal candidates should be high school graduates or higher, with a passion for customer service and data entry.