Onsite Chat Support Specialist — No Experience Needed

TalentLink Outsourcing; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Employee Assistance Program

Job Training

Mentorship Program

Professional Development

Maternity & Paternity Leave

Sick Leave

Unpaid Extended Leave

Vacation Leave

Volunteer Time Off

Job summary

TalentLink Outsourcing is looking for a Chat Support Representative for their Cubao site in Quezon City. This full-time, on-site position requires no previous BPO experience, as training will be provided. The successful candidate will be responsible for responding to customer inquiries via email and chat, resolving issues while maintaining records and collaborating with team members. Key qualifications include customer service skills and a willingness to work onsite. Benefits include job training, professional development, and various leaves.

Qualifications

• No BPO experience needed – we’ll train you.
• Willingness to work onsite with a professional and supportive team is required.

Responsibilities

• Respond to customer inquiries via email and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics to contribute to team goals.

Skills

English language proficiency

customer service

problem solving

teamwork

account management

technical skills

back-office support

call center experience

interpersonal skills

people skills

organizational skills

Education

High/Senior High School

Job description

TalentLink Outsourcing is looking for a Chat Support Representative for their Cubao site in Quezon City. This full-time, on-site position requires no previous BPO experience, as training will be provided. The successful candidate will be responsible for responding to customer inquiries via email and chat, resolving issues while maintaining records and collaborating with team members. Key qualifications include customer service skills and a willingness to work onsite. Benefits include job training, professional development, and various leaves.