Onsite Chat Support Specialist – Growth Path in Davao

Metacom Careers; Metro Manila; On-site; PHP 167,000 - 279,000; Full time

Job summary

Metacom Careers in the Philippines is hiring for chat support roles suitable for fresh graduates or those new to the BPO industry. Paid training starts from day one, with opportunities to grow within the company. You will handle customer inquiries via chat and document interactions.

Shifts include weekends and holidays; onsite work in Davao City is required. The role emphasizes timely, professional responses and escalating complex issues when needed.

Qualifications

• Fresh graduates welcome to apply.
• Paid training starts from day one.
• Onsite work in Davao City is required.
• Shifts include weekends and holidays.
• Chat with customers to provide accurate information and document interactions.
• Elevate complex issues to resolve efficiently.

Responsibilities

• Handle customer inquiries via chat.
• Provide accurate information and guidance.
• Document interactions in the system.
• Escalate issues when needed.
• Maintain professionalism and timely responses.

Skills

Chat support

Customer service

Written communication

Problem solving

Job description

Metacom Careers in the Philippines is hiring for chat support roles suitable for fresh graduates or those new to the BPO industry. Paid training starts from day one, with opportunities to grow within the company. You will handle customer inquiries via chat and document interactions.

Shifts include weekends and holidays; onsite work in Davao City is required. The role emphasizes timely, professional responses and escalating complex issues when needed.