Chat Support Specialist — Paid Training & Growth

Metacom Careers; Philippines; Presencial; PHP 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training from Day 1

13th Month Pay

Career growth opportunities

Supportive team environment

Government-mandated benefits

Descripción de la vacante

Metacom Careers in the Philippines is hiring for chat support roles suitable for fresh graduates or those new to BPO. Paid training starts from day one, with opportunities to grow and promote within the company.

You will handle customer inquiries via chat, provide accurate information, document interactions, and escalate complex issues while maintaining professionalism and timely responses. Shifts include weekends and holidays, and onsite work in Davao City is required.

Formación

• High School graduate or higher required.
• Strong written and English communication skills.
• Fast and accurate typing skills.
• Willing to work onsite in Davao City and on rotating shifts, weekends/holidays.

Responsabilidades

• Respond to customer inquiries through chat promptly and professionally.
• Provide accurate information and appropriate solutions.
• Resolve concerns while maintaining a positive customer experience.
• Document interactions and resolutions; escalate when needed.
• Maintain high standards of service and professionalism.
• Meet quality, productivity, and response time targets.
• Follow company policies and service standards.

Conocimientos

English communication

Typing

Customer service mindset

Multitasking

Attention to detail

Educación

High School Graduate or above

Herramientas

Basic computer skills

Descripción del empleo

Metacom Careers in the Philippines is hiring for chat support roles suitable for fresh graduates or those new to BPO. Paid training starts from day one, with opportunities to grow and promote within the company.

You will handle customer inquiries via chat, provide accurate information, document interactions, and escalate complex issues while maintaining professionalism and timely responses. Shifts include weekends and holidays, and onsite work in Davao City is required.