Chat Support Specialist – Onsite in Davao City

Metacom Careers; Davao del Sur; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Competitive compensation package

Performance-based incentives

Paid training from Day 1

Career growth and development

Supportive and collaborative work env.

Government-mandated benefits

13th Month Pay

Job summary

Metacom Careers is hiring a Customer Service Representative – Chat Support to handle customer inquiries via live chat in a Davao City call center. This onsite, full-time role offers up to ₱26,000 monthly basic salary, with paid training from Day 1 and opportunities for growth.

Ideal candidates have a high school diploma or higher, strong English communication, fast and accurate typing, and basic computer skills. Willingness to work shifting schedules, including weekends and holidays, is required.

Qualifications

• High school diploma or higher is acceptable.
• Strong English communication skills (written & verbal).
• Excellent written and customer service skills.
• Fast, accurate typing with attention to detail.
• Basic computer proficiency and multitasking ability.
• Willing to work onsite in Davao City.
• Willing to work shifting schedules, including weekends/holidays.

Responsibilities

• Respond to customer inquiries through chat in a timely and professional manner.
• Provide accurate information and appropriate solutions to customer concerns.
• Resolve customer issues efficiently while maintaining a positive customer experience.
• Document customer interactions, concerns, and resolutions accurately in the system.
• Escalate complex issues to the appropriate support teams when necessary.
• Maintain high standards of customer service and professionalism.
• Meet established quality, productivity, and response time targets.
• Adhere to company policies, procedures, and service standards.

Skills

English proficiency

Typing

Customer service

Multitasking

Written communication

Education

High School Graduate

Senior High School Graduate

College level or graduate

Job description

Metacom Careers is hiring a Customer Service Representative – Chat Support to handle customer inquiries via live chat in a Davao City call center. This onsite, full-time role offers up to ₱26,000 monthly basic salary, with paid training from Day 1 and opportunities for growth.

Ideal candidates have a high school diploma or higher, strong English communication, fast and accurate typing, and basic computer skills. Willingness to work shifting schedules, including weekends and holidays, is required.