Chat Support Specialist — Onsite in Davao | Paid Training & Growth

Metacom Careers; Davao del Sur; On-site; PHP 167,000 - 234,000; Full time

Benefits offered by this job

Performance-based incentives

Paid training from Day 1

Career growth opportunities

Supportive work environment

Government-mandated benefits

13th Month Pay

Job summary

Metacom Careers is seeking entry-level chat support professionals in Davao City. Fresh graduates and seasoned customer service agents alike are welcome. Paid training starts Day 1, with incentives and growth opportunities within a collaborative team environment.

Ideal candidates bring strong written English, fast typing, and a customer-focused mindset. Willingness to work shifts, including weekends and holidays, is required for this onsite role.

Qualifications

• High School Graduate or above.
• With or without BPO/customer service experience.
• Strong written and English communication skills.
• Fast and accurate typing skills.
• Good attention to detail.
• Basic computer skills and ability to multitask.
• Customer-focused and willing to learn.
• Willing to work onsite in Davao City.
• Willing to work on shifting schedules, including weekends and holidays.

Responsibilities

• Respond to customer inquiries through chat in a timely and professional manner
• Provide accurate information and appropriate solutions
• Resolve customer concerns while maintaining a positive customer experience
• Document customer interactions and resolutions accurately
• Escalate complex concerns when necessary
• Maintain high standards of customer service and professionalism
• Meet quality, productivity, and response time standards
• Follow company policies, procedures, and service standards

Skills

Strong written English communication

English typing speed

Customer-focused

Willing to learn

Basic computer skills

Education

High School Graduate or above

Job description

Metacom Careers is seeking entry-level chat support professionals in Davao City. Fresh graduates and seasoned customer service agents alike are welcome. Paid training starts Day 1, with incentives and growth opportunities within a collaborative team environment.

Ideal candidates bring strong written English, fast typing, and a customer-focused mindset. Willingness to work shifts, including weekends and holidays, is required for this onsite role.