Chat Support Specialist — Paid Training & Growth

Metacom Careers; Davao City; On-site; PHP 156,000 - 246,000; Full time

Benefits offered by this job

Paid training from Day 1

Job summary

Metacom Careers in Davao City is hiring for chat support roles, welcoming High School graduates, college level, or graduates. Paid training starts from Day 1, and growth opportunities are available. You will respond to customer inquiries through chat, provide accurate information, document interactions, and elevate complex concerns.

The position offers entry-level training and the chance to develop customer service skills within a growing BPO environment in the Philippines.

Qualifications

• Respond to customer inquiries via chat and provide helpful, accurate information.
• Document customer interactions clearly and thoroughly for each chat session.
• Escalate complex issues to the appropriate team promptly and professionally.

Responsibilities

• Respond to customer inquiries through chat.
• Provide accurate information and assist customers effectively.
• Document interactions and outcomes for each chat session.
• Escalate complex concerns to higher support level when needed.

Skills

Customer service

Chat support

Education

High school graduate

College level or graduate

Job description

Metacom Careers in Davao City is hiring for chat support roles, welcoming High School graduates, college level, or graduates. Paid training starts from Day 1, and growth opportunities are available. You will respond to customer inquiries through chat, provide accurate information, document interactions, and elevate complex concerns.

The position offers entry-level training and the chance to develop customer service skills within a growing BPO environment in the Philippines.