Chat Support Specialist – Onsite in Davao | Growth & Training

Metacom Careers; Davao del Sur; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training from Day 1

13th Month Pay

Career growth opportunities

Performance-based incentives

Government-mandated benefits

Competitive compensation package

Job summary

Metacom Careers is seeking a Customer Service Representative – Chat Support in Davao City to handle chat inquiries with professionalism and accuracy. This onsite role offers a monthly basic salary of up to ₱26,000, with paid training from Day 1 and opportunities for career growth within a supportive team.

You will respond to inquiries, provide solutions, document interactions, and escalate complex issues while maintaining high service standards. Shifts include weekends/holidays.

Qualifications

• High School or college background with good communication skills.
• Ability to type accurately and work under pressure.
• Strong written and verbal English communication.

Responsibilities

• Respond to customer inquiries through chat in a timely and professional manner.
• Provide accurate information and appropriate solutions to customer concerns.
• Resolve customer issues efficiently while maintaining a positive customer experience.
• Document customer interactions, concerns, and resolutions accurately in the system.
• Escalate complex issues to the appropriate support teams when necessary.
• Maintain high standards of customer service and professionalism.
• Meet established quality, productivity, and response time targets.
• Adhere to company policies, procedures, and service standards.

Skills

English proficiency

Typing speed

Written communication

Customer service

Multitasking

Onsite work

Education

High School Graduate (Old Curriculum)

Senior High School Graduate

College Level / Graduate

Tools

CRM systems

Job description

Metacom Careers is seeking a Customer Service Representative – Chat Support in Davao City to handle chat inquiries with professionalism and accuracy. This onsite role offers a monthly basic salary of up to ₱26,000, with paid training from Day 1 and opportunities for career growth within a supportive team.

You will respond to inquiries, provide solutions, document interactions, and escalate complex issues while maintaining high service standards. Shifts include weekends/holidays.