Financial Chat Support Specialist

TTEC; Tangob; On-site; PHP 201,000 - 312,000; Full time

Job summary

TTEC is seeking a Chat Customer Service Representative to work on-site in Lipa, Philippines, providing chat, text, email, social media and other nonverbal support to customers. You will help resolve issues and deliver an exceptional customer experience from Level 2 Robinsons Place Lipa.

The role requires at least 6 months of customer service experience or related lending/financial services exposure, plus at least 2 years of college or equivalent, and basic computer skills to navigate systems and

Qualifications

• Completed 2 years in college or equivalent.
• At least 6 months customer service experience or with background in lending and financial services.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Answer incoming communications from customers.
• Connect and resolve issues with customers using written communication only.

Skills

Customer service

Written communication

Product knowledge

Computer skills

Education

Two years of college

Job description

TTEC is seeking a Chat Customer Service Representative to work on-site in Lipa, Philippines, providing chat, text, email, social media and other nonverbal support to customers. You will help resolve issues and deliver an exceptional customer experience from Level 2 Robinsons Place Lipa.

The role requires at least 6 months of customer service experience or related lending/financial services exposure, plus at least 2 years of college or equivalent, and basic computer skills to navigate systems and