Onsite Cebu Customer Care Pro: Training & Perks

Alorica Philippines; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Paid Training

13th Month Pay

Vacation Leave / Personal Time Off PAID

Anniversary Bonus

Annual Performance Increase

20% Night Differential

Job summary

A customer support company in Cebu City is seeking a Customer Care Representative to work onsite. This is a full-time position where you will respond to customer inquiries via phone, email, and chat, providing accurate information and resolving issues. No prior experience is necessary, and the company offers a competitive salary along with paid training and incentives. Ideal candidates will possess strong English skills and problem-solving abilities.

Qualifications

• No BPO experience needed – We’ll train you!
• Must have strong English language skills.
• Must have problem-solving abilities.
• Should possess excellent communication and interpersonal skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Skills

Strong English language skills

Problem-solving abilities

Excellent communication skills

Interpersonal skills

Education

College Graduate

Senior High School Graduate

High School Graduate

College Undergraduate

Vocational Graduate

Job description

A customer support company in Cebu City is seeking a Customer Care Representative to work onsite. This is a full-time position where you will respond to customer inquiries via phone, email, and chat, providing accurate information and resolving issues. No prior experience is necessary, and the company offers a competitive salary along with paid training and incentives. Ideal candidates will possess strong English skills and problem-solving abilities.