Onsite Call Center Agent — Cubao (Night Shifts)

ALORICA TELESERVICES, INC.; Quezon City; On-site; PHP 223,000 - 290,000; Full time

Job summary

ALORICA TELESERVICES, INC. in Cubao is hiring a customer service representative to assist customers via calls, troubleshoot requests, maintain accurate records, and deliver timely, professional support that earns trust.

Candidates need at least six months of BPO experience (financial services preferred), a Senior High School diploma, strong written English, and 30–35 WPM typing. On-site in Cubao with night and weekend shifts.

Qualifications

• Six months of BPO experience, preferably in financial services.
• Senior High School graduate or High School graduate under the Old Curriculum.
• Good written English communication skills.
• Typing speed of 30–35 words per minute.
• Willingness to work on-site in Cubao.
• Strong customer service, problem-solving, and attention to detail.

Responsibilities

• Handle customer inquiries, account requests, and general service questions through calls.
• Troubleshoot customer concerns and provide accurate, timely resolutions.
• Maintain accurate and up-to-date customer records.
• Communicate clearly and professionally with customers during every interaction.
• Work toward high customer satisfaction ratings and quality service standards.
• Follow shifting schedules, including night shifts and weekends.

Skills

Customer service

Problem solving

Attention to detail

Written English

Typing speed 30-35 WPM

Education

Senior High School diploma

Job description

ALORICA TELESERVICES, INC. in Cubao is hiring a customer service representative to assist customers via calls, troubleshoot requests, maintain accurate records, and deliver timely, professional support that earns trust.

Candidates need at least six months of BPO experience (financial services preferred), a Senior High School diploma, strong written English, and 30–35 WPM typing. On-site in Cubao with night and weekend shifts.