Chat Support Specialist - On-site (Cubao), Night & Weekend

ALORICA TELESERVICES, INC.; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

ALORICA TELESERVICES, INC. is seeking a customer service chat agent to assist customers via digital chat, troubleshoot inquiries in real time, and maintain accurate records. The role requires good written English, a 30–35 WPM typing speed, and willingness to work on-site in Cubao with rotating shifts including nights and weekends.

Entry-level applicants are welcome, and BPO/chat experience is a plus. This is an on-site position in Cubao, Quezon City, Philippines.

Qualifications

• Senior High School or High School Graduate (Old Curriculum)
• Good written English communication skills
• Typing speed of at least 30–35 WPM
• Willing to work on-site in Cubao with shifting schedules, including night shifts and weekends
• BPO/Chat experience is a plus; entry-level applicants are welcome

Responsibilities

• Assist customers promptly and professionally through digital chat channels
• Troubleshoot customer inquiries, account requests, and general service questions in real time
• Maintain accurate customer records and deliver high satisfaction ratings

Skills

Good written English

Typing speed 30–35 WPM

Customer service

BPO/Chat experience

Education

High School graduate

Job description

ALORICA TELESERVICES, INC. is seeking a customer service chat agent to assist customers via digital chat, troubleshoot inquiries in real time, and maintain accurate records. The role requires good written English, a 30–35 WPM typing speed, and willingness to work on-site in Cubao with rotating shifts including nights and weekends.

Entry-level applicants are welcome, and BPO/chat experience is a plus. This is an on-site position in Cubao, Quezon City, Philippines.