Real-Time Chat Support Specialist (Night/Weekend Shifts)

ALORICA TELESERVICES, INC.; Quezon City; On-site; PHP 223,000 - 335,000; Full time

Job summary

ALORICA TELESERVICES, INC. in Cubao, Philippines, is seeking a frontline chat support specialist to assist customers via digital chat channels with prompt and professional service.

You will troubleshoot inquiries in real time, handle account requests, and maintain accurate records to ensure high customer satisfaction. The role welcomes entry-level applicants with strong written English, a basic typing speed, and willingness to work night shifts and weekends on-site.

Qualifications

• SHS or high school graduate (old curriculum) required.
• Strong written English communication skills.
• Typing speed of 30–35 WPM minimum.
• Willing to work on-site in Cubao with night shifts and weekends.
• BPO/chat experience is a plus, but entry-level applicants are welcome.

Responsibilities

• Assist customers promptly and professionally through digital chat channels.
• Troubleshoot customer inquiries, account requests, and general service questions in real time.
• Maintain accurate customer records and deliver high satisfaction ratings.

Skills

English communication

Typing speed 30–35 WPM

Willing to work on-site Cubao

BPO/Chat experience a plus

Education

Senior High School / High School graduate (old curriculum)

Job description

ALORICA TELESERVICES, INC. in Cubao, Philippines, is seeking a frontline chat support specialist to assist customers via digital chat channels with prompt and professional service.

You will troubleshoot inquiries in real time, handle account requests, and maintain accurate records to ensure high customer satisfaction. The role welcomes entry-level applicants with strong written English, a basic typing speed, and willingness to work night shifts and weekends on-site.