Onsite Banking Service Manager—Ops & Customer Experience

EastWest Bank; Bicol Region; On-site; PHP 500,000 - 900,000; Full time

Job summary

East West Banking Corporation, in the Philippines, is seeking a Service Manager to lead store operations in the Bicol Region onsite. You will supervise daily banking activities, ensure accurate transactions, and deliver excellent customer service while meeting regulatory requirements.

The role reports to the Store Operations Group and emphasizes performance, profitability, risk controls, and teamwork. A strong supervisor with banking experience is preferred to drive service excellence.

Qualifications

• Bachelor's degree in Business or Accounting-related field is preferred.
• At least five years of supervisory experience in branch operations.
• Experience as an Assistant Manager in a bank is a plus.

Responsibilities

• Ensure adherence to regulatory and AMLC requirements, including opening new accounts, monitoring transactions, and maintaining KYC records.
• Oversee and approve a variety of over-the-counter transactions, manage time deposits, and ensure excellent customer experiences with efficient processing.
• Ensure prompt acknowledgement, logging, reporting, and resolution of complaints, with complete complaint tracking information.
• Record daily store transactions, manage temporary accounts, and reconcile General Ledger balances with subsidiary ledgers/records.
• Assist in achieving the store's profitability target.

Skills

Customer service

Regulatory compliance

Team leadership

Education

Bachelor's degree in Business/Accounting

Tools

Banking software

Job description

East West Banking Corporation, in the Philippines, is seeking a Service Manager to lead store operations in the Bicol Region onsite. You will supervise daily banking activities, ensure accurate transactions, and deliver excellent customer service while meeting regulatory requirements.

The role reports to the Store Operations Group and emphasizes performance, profitability, risk controls, and teamwork. A strong supervisor with banking experience is preferred to drive service excellence.