Service Manager – Banking Store Ops Lead (Cebu)

EastWest Bank; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Career development

Competitive salary

Incentives and recognition

Mentorship

Career progression

Job summary

East West Banking Corporation (EastWest) is seeking an experienced Service Manager to lead Cebu store operations, ensuring excellent customer service and adherence to regulatory rules. The role drives profitability and oversees various banking activities in a busy branch setting.

Located onsite in Cebu, the role requires strong supervisory experience, KYC/AML compliance, and coordination with Corporate Banking and Wealth Management teams as needed.

Qualifications

• College graduate with business or accounting background.
• 2+ years supervisory experience in branch operations is preferred.
• Assistant Manager experience at another bank is desirable.

Responsibilities

• Ensure adherence to regulatory and AMLC requirements, including opening new accounts, monitoring, and reporting transactions, maintaining KYC records.
• Oversee and approve a variety of over-the-counter transactions beyond teller authority, manage time deposits, and ensure efficient processing and accurate handling of instruments.
• Handle complaint tracking, logging, reporting, and resolution with complete information in the register.
• Record daily store transactions, manage temporary accounts, and reconcile General Ledger balances with subsidiary ledgers.
• Assist in achieving the store's profitability targets.

Skills

5+ years supervisory experience

Education

College degree in Business or Accounting

Job description

East West Banking Corporation (EastWest) is seeking an experienced Service Manager to lead Cebu store operations, ensuring excellent customer service and adherence to regulatory rules. The role drives profitability and oversees various banking activities in a busy branch setting.

Located onsite in Cebu, the role requires strong supervisory experience, KYC/AML compliance, and coordination with Corporate Banking and Wealth Management teams as needed.