Apply Now! Dayshift Airline CSR | TTEC Bacolod

Hammerjack Pty Ltd; Iligan; On-site; PHP 180,000 - 240,000; Full time

Job summary

TTEC in Bacolod is seeking a Customer Service Representative to work onsite and help customers with queries and issues. You will join a global team that values humanity in business and provides a supportive environment.

Open to newbies or those with experience, the role requires basic computer skills and a high school graduate. You can expect career development opportunities and a benefits package based on your position.

Qualifications

• Open to newbies or with customer service experience
• Senior High school graduate or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience

Responsibilities

• Resolve escalated or complex customer calls with care and accuracy
• Answer incoming communications from customers
• Conduct research to provide answers and resolve their issues

Skills

Customer service

Communication

Problem solving

Education

Senior High school diploma or equivalent

Tools

Computer literacy

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Bacolod, you'll be a part of bringing humanity to business. #experienceTTEC.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You'll Do

Do you have a passion for helping others and givingthempeaceof mind In this role, you'll have ownership over resolving escalated or complex calls from customers. Whether is getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between theircustomersexperience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Open to newbies or with customer service experience
• Senior High school graduate or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.