Customer Service for Online Shopping

Hammerjack Pty Ltd; Philippines; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Free meals

Wellness activities

Career growth paths

Performance bonuses

Job summary

Hammerjack Pty Ltd in the Philippines operates a state-of-the-art on-site hub delivering 24/7 customer excellence for global e-commerce brands. The role focuses on prompt, professional support across chat, email, and phone, handling returns and refunds with accuracy while maintaining brand standards.

Ideal candidates are proficient in English, comfortable with major platforms like Shopify, Amazon, or Walmart Seller Central, and able to multitask in a fast-paced, metric-driven environment.

Qualifications

• Proficient in English (written and verbal).
• Experience with Shopify/Amazon/Walmart Seller Central preferred.
• Typing speed of at least 40 WPM.
• Ability to multitask in fast-paced, metric-driven environments.

Responsibilities

• Respond promptly and professionally to customer inquiries via chat, email, and phone across global e-commerce platforms.
• Process returns, exchanges, and refunds with accuracy, ensuring compliance with brand policies and SLAs.
• Escalate complex issues to supervisors or technical teams while maintaining clear documentation and customer updates.
• Represent brand voice consistently - friendly, helpful, and solution-oriented - across all touchpoints.
• Participate in ongoing training and quality assurance sessions to stay updated on product lines, policies, and tools.

Skills

English proficiency

Typing speed 40 WPM

Multitasking

E-commerce platforms

Tools

Shopify

Amazon Seller Central

Walmart Seller Central

Job description

About The Opportunity

A fast-scaling leader in the eCommerce outsourcing sector, we power seamless customer experiences for top-tier global online retailers. Our teams act as the frontline brand ambassadors - delivering empathetic, solution-driven support that turns frustration into loyalty, and clicks into repeat purchases. Operating from a state-of-the-art on-site hub in the Philippines, we blend technology, training, and culture to deliver 24/7 customer excellence.

Role & Responsibilities

• Respond promptly and professionally to customer inquiries via chat, email, and phone across global e-commerce platforms.
• Process returns, exchanges, and refunds with accuracy, ensuring compliance with brand policies and SLAs.
• Escalate complex issues to supervisors or technical teams while maintaining clear documentation and customer updates.
• Represent brand voice consistently - friendly, helpful, and solution-oriented - across all touchpoints.
• Participate in ongoing training and quality assurance sessions to stay updated on product lines, policies, and tools.

Skills & Qualifications

Must-Have

• Proficient in English (written & verbal)
• Comfortable navigating e-commerce platforms like Shopify, Amazon, or Walmart Seller Central is preferred but not required
• Strong typing speed (min. 40 WPM)
• Ability to multitask in fast-paced, metric-driven environments

Preferred

• Previous experience in retail or direct-to-consumer customer service
• Basic understanding of payment gateways and order management systems

Benefits & Culture Highlights

• On-site workspace with modern amenities, free meals, and team-led wellness activities
• Career growth paths into team lead, QA, or specialized support roles
• Performance bonuses, attendance rewards, and regular fun team-building events

Skills: e-commerce,online,customer service