Healthcare CS Associate — Night Shifts, Flexible Scheduling

Sutherland; Angeles; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Paid training

Paid time off

Health benefits

HMO + dependents

Flexible scheduling

Performance incentives

Virtual support

Career advancement

Job summary

Sutherland in the Philippines is hiring Customer Service Associates to support one of the largest US healthcare providers. If you have a background in BPO or healthcare accounts, this is your chance to grow in a dynamic, people-first environment.

You will assist with insurance updates, balance inquiries, payment plans, refunds, and follow-ups. Excellent verbal and written communication, readiness to work night shifts, and hands-on experience with AI tools like ChatGPT are highly valued.

Qualifications

• High school graduate.
• At least 10 months of experience in a Hospital or healthcare BPO account.
• Excellent verbal and written communication skills.
• Willing to work night shifts.
• Hands-on experience with AI tools (e.g., ChatGPT) and verifying outputs.

Responsibilities

• Assist with insurance updates, balance inquiries, payment plans, and refund requests.
• Handle insurance follow-ups and non-billing concerns.
• Ensure all customer interactions are professional, accurate, and solution-oriented.

Skills

Communication

Customer service

Attention to detail

Night shift

AI tool usage

Education

High school diploma

Tools

ChatGPT

Job description

Sutherland in the Philippines is hiring Customer Service Associates to support one of the largest US healthcare providers. If you have a background in BPO or healthcare accounts, this is your chance to grow in a dynamic, people-first environment.

You will assist with insurance updates, balance inquiries, payment plans, refunds, and follow-ups. Excellent verbal and written communication, readiness to work night shifts, and hands-on experience with AI tools like ChatGPT are highly valued.