Online Leads - Taguig

Sutherland Global; Taguig; On-site; PHP 200,880 - 245,520; Full time

Job summary

A global customer service provider in Metro Manila is seeking a motivated Customer Service Consultant. In this role, you'll provide exceptional service by answering inbound calls, responding to inquiries about products and services, and managing account tasks. The ideal candidate will possess strong communication skills and prior customer service experience is preferred. This position offers a pathway for career growth in a dynamic environment.

Qualifications

• Demonstrated ability to support high volume of inbound calls.
• Proficient reading skills required.
• Prior customer service experience preferred.

Responsibilities

• Serve as the point of contact for customers via inbound calls.
• Provide exceptional customer service and respond to inquiries.
• Process payments and perform general account maintenance.

Skills

Excellent verbal and written communication skills

Ability to handle high volume of inbound calls

Multi-tasking skills

Education

High school diploma or GED

Tools

CRM applications

Microsoft Office (Outlook, Word, Excel)

Job description

Company Description:

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description:

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications:

• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

Additional Information:

All your information will be kept confidential according to EEO guidelines.