Online Leads - Legazpi

Sutherland; Legazpi; On-site; PHP 201,000 - 312,000; Full time

Job summary

Sutherland in Legazpi, Philippines is seeking a Customer Service Consultant to join our team. You will be the point of contact, handling inbound calls and delivering exceptional service to consumers while up-selling products as appropriate.

The ideal candidate has a high school diploma or GED, strong communication skills, multitasking ability across multiple applications, and experience with CRM software and Microsoft Office. Prior customer service experience is preferred.

Qualifications

• Excellent verbal and written communication skills; proficient reading skills required.
• Proficiency with several applications and CRM software.
• Basic PC keyboarding skills and Microsoft Office (Outlook, Word, Excel) experience.
• Prior customer service experience preferred.
• High school diploma or GED.

Responsibilities

• Be the point of contact and answer inbound calls to provide exceptional customer service.
• Respond to inquiries about products and services, process payments, or perform general account maintenance.
• Up-selling customers to new products or services may be encouraged.

Skills

Communication skills

Multitasking

Typing skills

Customer service experience

Education

High school diploma or GED

Tools

CRM software

Microsoft Office

Job description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications

• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.