Taguig: Hiring Consultant - Customer Service

Sutherland; Philippines; On-site; PHP 156,000 - 279,000; Full time

Job summary

Sutherland in the Philippines is seeking a Customer Service Consultant to be the frontline contact for consumers, answering inbound calls and delivering exceptional support for products and services.

You'll assist with payments, account maintenance, and may upsell where appropriate, using CRM tools and MS Office. Strong communication and multitasking are essential.

This full-time role offers growth opportunities in a dynamic team focused on customer satisfaction and operational excellence.

Job description

• Full-time

Company Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications

• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

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