Online Leads - Ilocos

Sutherland Global; San Nicolas; On-site; PHP 279,000 - 390,600; Full time

Job summary

Sutherland Global in San Nicolas, Philippines is seeking a motivated Customer Service Consultant to join their team. In this role, you will be the main point of contact, delivering exceptional customer service through inbound calls, answering inquiries, and assisting with account maintenance.

The ideal candidate will have a high school diploma, excellent communication skills, and proficiency in Microsoft Office applications. Previous experience in customer service is preferred. Join us and build a fulfilling career!

Qualifications

• High school diploma or GED.
• Excellent verbal and written communication skills.
• Experience with CRM applications preferred.

Responsibilities

• Answer inbound calls to provide exceptional customer service.
• Process payments and perform general account maintenance.
• Up-sell customers to new products or services.

Skills

Excellent verbal and written communication skills

Demonstrated ability to perform at a high level

Multi-tasking skills

Basic Microsoft Office experience

Education

High school diploma or GED

Tools

CRM applications

Job description

Company Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications

Our most successful candidates will have:

• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.