Online Leads - Tarlac

Sutherland; Tarlac City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Sutherland in the Philippines is seeking a Customer Service Consultant to be the point of contact for customers, handling inbound calls with a focus on delivering exceptional service and accurate information.

You will respond to inquiries about products and services, process payments or perform general account maintenance, and may be encouraged to upsell new products or services to customers.

Qualifications

• High school diploma or GED.
• Ability to perform at a high level to support a high volume of inbound calls.
• Excellent verbal and written communication skills; reading skills required.
• Multi-tasking across several applications; experience with CRM preferred.
• Basic keyboarding; basic Microsoft Office experience required.
• Prior customer service experience preferred.

Responsibilities

• Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers.
• Respond to inquiries about products and services, processing payments, or performing general account maintenance.
• Up-selling customers to new products or services may be encouraged.

Skills

Verbal communication

Written communication

Multi-tasking

Education

High school diploma or GED

Tools

CRM software

Keyboarding

Microsoft Office (Outlook, Word, Excel)

Job description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications

• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.