Online Leads - Carmona

Sutherland; Carmona; On-site; PHP 201,000 - 312,000; Full time

Job summary

Sutherland is seeking a motivated Customer Service Consultant in the Philippines to handle inbound calls, assist customers with questions about products and services, process payments, and perform general account maintenance.

The role may involve upselling opportunities and requires strong communication skills, multitasking, and basic CRM and MS Office proficiency. A high school diploma or GED is required, with prior customer service experience preferred.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Ability to handle high volume of inbound calls.
• Experience with CRM applications preferred.
• Basic PC keyboarding and MS Office (Outlook, Word, Excel) skills required.
• Prior customer service experience preferred.

Responsibilities

• Be the Point of Contact; answer inbound calls to provide exceptional customer service.
• Respond to inquiries about products and services, processing payments, or performing general account maintenance.
• Upsell customers to new products or services where appropriate.

Skills

Excellent verbal and written comms

Multitasking

Reading skills

Customer service experience

Education

High school diploma or GED

Tools

CRM applications

Microsoft Office

Job description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications

• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.