Ilocos: Hiring Consultant - Customer Service

Sutherland; San Nicolas; On-site; PHP 201,000 - 290,000; Full time

Job summary

Sutherland Philippines seeks a motivated Customer Service Consultant in Batangas to join a dynamic team. You will be the primary point of contact for callers, delivering exceptional service while addressing product and service inquiries and processing payments.

This role requires strong communication, multitasking across multiple applications, and familiarity with CRM tools; prior customer service experience is preferred.

Qualifications

• High school diploma or GED required.
• Outstanding verbal and written communication skills.
• Ability to multitask across multiple applications.
• Experience with CRM applications and basic Microsoft Office preferred.
• Prior customer service experience is preferred.

Responsibilities

• Be the point of contact and answer inbound calls to provide exceptional service.
• Respond to inquiries about products and services and perform general account maintenance.
• Process payments and upsell products or services when appropriate.

Skills

Verbal communication

Written communication

Multitasking

CRM familiarity

Education

High school diploma or GED

Tools

CRM applications

Microsoft Office (Outlook, Word, Excel)

Job description

• Full-time

Company Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications

• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

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