Online Customer Service Representative

Miranda HR; Cebu City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading HR consultancy in the Philippines seeks a Customer Service Representative. The role involves providing excellent service through online channels, assisting customers with inquiries, and documenting interactions. Candidates should have a High School Diploma, strong command of English, and experience of 0-2 years in customer service. A friendly demeanor and ability to multitask are essential. Join us to ensure customer satisfaction in a supportive environment.

Qualifications

• 0–2 years of experience in customer service roles.
• Ability to multitask and handle stressful situations.

Responsibilities

• Provide excellent customer service through various online channels.
• Assist customers with inquiries and resolve issues efficiently.
• Document customer interactions accurately in the system.
• Collaborate with team members to ensure customer satisfaction.
• Stay updated with product knowledge to assist customers effectively.

Skills

Strong command of the English language

Excellent customer service skills

Education

High School Diploma or equivalent

Job description

Description

• Provide excellent customer service through various online channels.
• Assist customers with inquiries and resolve issues efficiently.
• Document customer interactions accurately in the system.
• Collaborate with team members to ensure customer satisfaction.
• Stay updated with product knowledge to assist customers effectively.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong command of the English language
• Skills and Competencies: Excellent customer service skills
• Qualities and Traits: Friendly and approachable demeanor
• Qualities and Traits: Ability to multitask and handle stressful situations