Online Customer Service Representative

Miranda Hr; Batan; On-site; PHP 201,000 - 268,000; Full time

Job summary

Miranda Hr in the Philippines is seeking an entry-level Customer Support Associate to handle inquiries and deliver prompt solutions. You will communicate with customers through phone, email, and chat, while maintaining detailed records of interactions and transactions.

You will also assist in managing customer accounts and ensuring satisfaction with services, collaborating with team members to continually improve service delivery and foster a positive customer experience.

Qualifications

• High School Diploma or equivalent is required.
• Entry-level position (0–2 years) is acceptable.
• Strong customer service and communication skills are essential.
• Proficiency in English, both written and spoken, is required.
• Basic technical skills for troubleshooting and account management.

Responsibilities

• Handle customer inquiries and provide prompt solutions to issues.
• Communicate effectively with customers via phone, email, and chat.
• Maintain detailed records of customer interactions and transactions.
• Assist in managing customer accounts and ensuring service satisfaction.
• Collaborate with team members to improve service delivery and customer experience.

Skills

Customer service

Effective communication

English proficiency

Troubleshooting

Account management

Education

High School Diploma or equivalent

Job description

Description

• Handle customer inquiries and provide prompt solutions to issues.
• Communicate effectively with customers through various channels including phone, email, and chat.
• Maintain a detailed record of customer interactions and transactions.
• Assist in managing customer accounts and ensuring satisfaction with services.
• Collaborate with team members to improve service delivery and foster a positive customer experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry-level (0–2 years)
• Skills and Competencies: Strong customer service skills and effective communication abilities
• Skills and Competencies: Proficiency in English, both written and verbal
• Skills and Competencies: Basic technical skills for troubleshooting and account management
• Qualities and Traits: Ability to work in a fast-paced environment and handle customer queries efficiently