Online Customer Service Representative

Metacom Careers; Las Piñas; On-site; PHP 201,000 - 312,000; Full time

Job summary

Metacom Careers is seeking a Customer Service Representative in the Philippines to provide top-tier support via email and chat. You will address inquiries, resolve order issues, and document interactions to improve service quality.

Ideal candidates have 0–2 years of experience, strong verbal and written communication, and a customer-centric attitude. You will work independently and as part of a team to ensure a positive customer experience.

Qualifications

• High School Diploma or equivalent.
• 0–2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Proficiency in using computers and online customer service tools.
• Strong problem-solving abilities and a customer-centric attitude.
• Ability to work independently and as part of a team.

Responsibilities

• Provide exceptional customer service via online channels, including email and chat.
• Assist customers with inquiries, product concerns, and order issues promptly and professionally.
• Document customer interactions and feedback to improve service quality.
• Collaborate with team members to resolve complex issues and enhance the customer experience.
• Stay updated on product knowledge and company policies to effectively assist customers.

Skills

Verbal communication

Written communication

Computer skills

Online tools

Problem-solving

Teamwork

Independent work

Education

High School Diploma or equivalent

Job description

Description

• Provide exceptional customer service via online channels, including email and chat.
• Assist customers with inquiries, product concerns, and order issues promptly and professionally.
• Document customer interactions and feedback to improve service quality.
• Collaborate with team members to resolve complex issues and enhance the customer experience.
• Stay updated on product knowledge and company policies to effectively assist customers.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years of experience in customer service or a related field.
• Skills and Competencies: Excellent verbal and written communication skills.
• Skills and Competencies: Proficiency in using computers and online customer service tools.
• Qualities and Traits: Strong problem-solving abilities and a customer-centric attitude.
• Qualities and Traits: Ability to work independently and as part of a team.