Online Customer Service Representative

Stack Sourcinggg; Ilocos Norte; On-site; PHP 167,000 - 279,000; Full time

Job summary

Stack Sourcinggg in the Philippines is seeking a customer support specialist to respond to inquiries via chat, email, and social media, providing clear product information and ensuring a positive customer experience.

The role emphasizes strong English communication, patience, and a willingness to learn, with responsibilities including documenting interactions and collaborating with the team to improve service delivery.

Qualifications

• High School Diploma or equivalent.
• 0–2 years experience.
• Strong communication skills in English.
• Customer service experience or willingness to learn.
• Patience, empathy, and a positive attitude.

Responsibilities

• Respond to customer inquiries via online chat, email, and social media.
• Provide product and service information to customers in a clear and friendly manner.
• Resolve customer complaints and issues efficiently, ensuring a positive experience.
• Maintain customer records and document interactions accurately.
• Collaborate with team members to improve service delivery and customer satisfaction.

Skills

English communication

Customer service

Education

High School diploma

Job description

Description

• Respond to customer inquiries via online chat, email, and social media.
• Provide product and service information to customers in a clear and friendly manner.
• Resolve customer complaints and issues efficiently, ensuring a positive experience.
• Maintain customer records and document interactions accurately.
• Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong communication skills in English.
• Skills and Competencies: Customer service experience or a willingness to learn.
• Qualities and Traits: Patience, empathy, and a positive attitude.