Online Customer Service Representative

Metacom Careers; Taguig; Remote; PHP 268,000 - 357,000; Part time

Job summary

Metacom Careers is seeking an Online Customer Service Representative to join our remote team. The role focuses on addressing customer inquiries across channels, providing product information, and ensuring smooth order processing and returns.

The ideal candidate demonstrates exceptional communication, empathy, and problem-solving skills, with the ability to manage multiple tasks in a fast-paced, remote environment. Flexibility for varying shifts is a plus.

Qualifications

• Ability to manage multiple customer queries and prioritize tasks effectively.
• Excellent communication with empathy and understanding.
• Proactive approach to customer care.
• Comfortable working remotely using digital tools.

Responsibilities

• Engage with customers through various channels to address inquiries and resolve issues promptly.
• Provide accurate information about products and services to enhance customer satisfaction.
• Process orders, returns, and exchanges efficiently while maintaining accurate records.
• Collaborate with team members to improve service delivery and share customer feedback.
• Utilize CRM tools to track interactions and outcomes.

Skills

Excellent communication

Empathy

Problem solving

Multi-tasking

Tools

CRM software

Job description

Description

• Engage with customers through various channels to address inquiries and resolve issues promptly.
• Provide accurate information about products and services to enhance customer satisfaction.
• Process orders, returns, and exchanges efficiently while maintaining accurate records.
• Collaborate with team members to improve service delivery and share customer feedback.
• Utilize customer relationship management (CRM) tools to track interactions and outcomes.

Requirements

• Job Title: Online Customer Service Representative
• Job Function: Customer Service Representative
• Responsibilities and Duties: Ability to manage multiple customer queries and prioritize tasks effectively.
• Qualities and Traits: Excellent communication skills with a focus on empathy and understanding.
• Qualities and Traits: Strong problem-solving skills and a proactive approach to customer care.
• Working Conditions: Comfortable working in a remote environment, utilizing digital communication tools.
• Responsibilities and Duties: Flexibility to work in varying shifts to accommodate customer needs.