Online Customer Service Representative

remarkablism services corporation; Davao del Sur; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service-oriented company in Davao del Sur seeks a professional to manage customer inquiries via various channels. The ideal candidate should be proficient in English and have a customer-first attitude. Responsibilities include troubleshooting customer issues and processing orders. Previous customer service experience in an online setting is preferred, and strong communication skills are essential.

Qualifications

• Previous experience in customer service in an online or remote setting preferred.
• Proficiency in English is necessary.
• Customer-first attitude and patience required.

Responsibilities

• Respond to customer inquiries via email, chat, or social media.
• Troubleshoot and resolve customer issues quickly.
• Process orders, returns, and exchanges while maintaining records.

Skills

Strong written communication skills

Problem-solving abilities

Attention to detail

Organizational skills

Job description

Job Description

• Respond to customer inquiries via email, chat, or social media, providing timely and accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, ensuring a positive experience and fostering customer loyalty.
• Process orders, returns, and exchanges while maintaining customer records and updating account information.
• Strong written communication skills and the ability to manage multiple customer interactions at once.
• Previous experience in customer service, particularly in an online or remote setting, is preferred.
• Problem-solving abilities, patience, and a customer-first attitude with attention to detail.

English language proficiency; strong customer service orientation and organizational skills.

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