Online Customer Service Representative

Bingchun Tea Inc.; Rizal; À distance; PHP 180 000 - 240 000; Plein temps

Résumé du poste

Bingchun Tea Inc. is seeking an Online Customer Service Representative to be the first point of contact for customers seeking assistance online. You will respond via chat, email, and social media to provide accurate product and service information.

In this remote role with flexible hours, you will document interactions, collaborate with teammates to escalate complex issues, and maintain patient, empathetic communication while solving problems for customers.

Qualifications

• Respond to customer inquiries across chat, email, and social media.
• Document customer interactions and feedback to improve service quality.
• Collaborate with team members to escalate complex issues effectively.
• Adapt to remote work with flexible hours and strong self-management.

Responsabilités

• Act as the first point of contact for customers seeking assistance online.
• Utilize chat, email, and social media platforms to respond to customer inquiries.
• Provide accurate information on products and services while addressing customer concerns.
• Collaborate with team members to escalate escalated issues effectively.

Connaissances

Multitasking

Communication skills

Problem-solving

Empathy

Patience

Description du poste

Description

• Act as the first point of contact for customers seeking assistance online.
• Utilize chat, email, and social media platforms to respond to customer inquiries.
• Provide accurate information on products and services while addressing customer concerns.
• Document customer interactions and feedback to improve service quality.
• Collaborate with team members to escalated complex issues effectively.

Requirements

• Job Title: Online Customer Service Representative
• Job Function: Customer Service & Support
• Responsibilities and Duties: Ability to manage multiple customer inquiries simultaneously.
• Qualities and Traits: Excellent communication skills with a knack for problem-solving.
• Qualities and Traits: Strong empathy and patience when dealing with customers.
• Working Conditions: Comfortable working in a remote setting with flexible hours.
• Qualities and Traits: Ability to work under pressure and handle challenging situations effectively.