Online Customer Service Representative

Bingchun Tea Inc.; Rizal; On-site; PHP 240,000 - 360,000; Full time

Job summary

Bingchun Tea Inc. in the Philippines is seeking a customer service representative to engage with customers via online channels, delivering friendly and efficient support.

You will handle queries, provide solutions, and collaborate with teammates to ensure customer satisfaction while maintaining detailed records of interactions and feedback. You will follow up on requests to guarantee timely resolution.

Qualifications

• Bachelor's degree required.
• 0–2 years of experience in customer service.
• Proficient communication and problem-solving skills.

Responsibilities

• Provide exceptional customer service via online platforms.
• Resolve inquiries and issues promptly.
• Collaborate with teammates to ensure satisfaction.
• Maintain detailed records of customer interactions and feedback.
• Follow up on requests to ensure resolution.

Skills

Customer Service

Problem Solving

Team Player

Education

Bachelor's degree

Job description

Description

• Provide exceptional customer service via online platforms including chat and email.
• Resolve customer inquiries and issues in a timely and professional manner.
• Collaborate effectively with team members to ensure customer satisfaction.
• Maintain detailed records of customer interactions and feedback.
• Follow up on customer requests and ensure resolution.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 0–2 years
• Skills and Competencies: Customer Service, Problem Solving, Team Player
• Responsibilities and Duties: Handle online customer queries and provide solutions
• Qualities and Traits: Excellent communication skills, positive attitude, and adaptability