Online Customer Service Representative

Miranda HR; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A local HR service provider in Metro Manila is looking for a Customer Service Representative to assist customers through online channels. Responsibilities include providing excellent service, responding to inquiries, and documenting interactions accurately. The ideal candidate should possess a High School Diploma, have up to 2 years of experience, and demonstrate strong English communication and customer service skills. This role is perfect for someone with a friendly demeanor who can multitask effectively.

Qualifications

• 0–2 years of experience in a customer service role.
• Must have a friendly and approachable demeanor.
• Ability to multitask and handle stressful situations.

Responsibilities

• Provide excellent customer service through various online channels.
• Assist customers with inquiries and resolve issues efficiently.
• Document customer interactions accurately in the system.
• Collaborate with team members to ensure customer satisfaction.
• Stay updated with product knowledge to assist customers effectively.

Skills

Strong command of the English language

Excellent customer service skills

Education

High School Diploma or equivalent

Job description

Description

• Provide excellent customer service through various online channels.
• Assist customers with inquiries and resolve issues efficiently.
• Document customer interactions accurately in the system.
• Collaborate with team members to ensure customer satisfaction.
• Stay updated with product knowledge to assist customers effectively.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong command of the English language
• Skills and Competencies: Excellent customer service skills
• Qualities and Traits: Friendly and approachable demeanor
• Qualities and Traits: Ability to multitask and handle stressful situations