Online Customer Service Representative

Work-1 Manpower Recruitment Services; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

Work-1 Manpower Recruitment Services in Quezon City is seeking an on-site, entry-level Customer Support specialist. You will handle inquiries via chat, email, and social platforms, assist customers with product and order questions, and resolve issues promptly.

This role requires strong communication, patience, and the ability to multitask in a fast-paced environment while maintaining accurate customer records and collaborating with other teams to improve satisfaction.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• Entry-level (0–2 years of experience).
• Strong verbal and written communication skills.
• Patience, empathy, and a customer-first attitude.

Responsibilities

• Provide exceptional customer support via online chat, email, and social media platforms.
• Assist customers with inquiries related to products, services, and order issues.
• Handle customer complaints and resolve issues in a timely manner.
• Maintain and update customer records accurately in the database.
• Collaborate with other departments to improve customer experience and satisfaction.

Skills

Communication skills

Multitasking

Time management

Customer service

Education

Bachelor's degree

Job description

On-site - Quezon City No Exp Required Bachelor Full-time

Description

• Provide exceptional customer support via online chat, email, and social media platforms.
• Assist customers with inquiries related to products, services, and order issues.
• Handle customer complaints and resolve issues in a timely manner.
• Maintain and update customer records accurately in the database.
• Collaborate with other departments to improve customer experience and satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: Entry-level (0–2 years of experience).
• Skills and Competencies: Strong verbal and written communication skills.
• Qualities and Traits: Patience, empathy, and a customer-first attitude.
• Responsibilities and Duties: Ability to multitask and manage time effectively.
• Working Conditions: Ability to work in a fast-paced, remote environment.