Online Customer Service Representative

Metacom Careers; Quezon City; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Performance bonus

HMO health insurance

Job Training

Professional Development

Job summary

Metacom Careers is seeking an Online Customer Service Representative in Quezon City for fresh graduates. You will handle inquiries via chat, email, and social media, delivering friendly and accurate information while maintaining customer satisfaction.

You will document interactions in the CRM, collaborate with teammates, and adapt to new tools and processes. The role is full-time on-site, offering development opportunities and government-mandated benefits.

Qualifications

• Handle inquiries via chat, email, and social media with professionalism.
• Maintain up-to-date knowledge of product offerings to provide accurate information.
• Document interactions in the CRM for future reference.

Responsibilities

• Provide exceptional customer service across channels.
• Resolve inquiries and issues with a focus on satisfaction.
• Collaborate with team to improve service delivery.

Skills

Customer service

Multitasking

Communication

Empathy

Education

Bachelor's degree

Job description

On-site - Quezon City Fresh Graduate/Student Bachelor Full-time

Job Description

Employee Recognition and Rewards

• Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

• HMO

Professional Development

• Job Training, Professional Development

Description

• Provide exceptional customer service through various online channels including chat, email, and social media.
• Resolve customer inquiries and issues efficiently with a focus on customer satisfaction.
• Maintain up-to-date knowledge of product offerings to provide accurate information and support.
• Document customer interactions and feedback in the CRM system for future reference.
• Collaborate with team members to improve service delivery and share best practices.

Requirements

• Job Title: Online Customer Service Representative
• Job Function: Online Customer Service
• Responsibilities and Duties: Ability to multitask effectively while managing multiple customer requests.
• Qualities and Traits: Strong communication skills with a friendly and professional demeanor.
• Qualities and Traits: Ability to empathize with customers and address their concerns thoughtfully.
• Qualities and Traits: Adaptability to learn new tools and technologies quickly.
• Working Conditions: Comfortable working remotely and managing flexible schedules.

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