Call Center Agent

RSD Human Resource Management Consultancy; Pasay; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Government Mandated Benefits

Job Training

Job summary

A human resource consultancy in Pasay is seeking customer service representatives to respond to inquiries via phone, email, and chat. The ideal candidate should possess a High School Diploma and strong communication skills, with the ability to multitask effectively. This role offers on-site work in a fast-paced call center environment, focusing on delivering excellent customer service and supporting new team members. It is a full-time position that provides opportunities for professional development and performance bonuses.

Qualifications

• Strong communication skills necessary for interaction with customers.
• Ability to multitask in a fast-paced environment.
• Customer-centric approach is essential for service delivery.
• Patience, empathy, and attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues professionally.
• Document customer interactions and maintain accurate records.
• Assist in training new team members as needed.

Skills

Strong communication skills

Ability to multitask

Customer-centric approach

Education

High School Diploma or equivalent

Job description

RSD Human Resource Management Consultancy

On-site - Pasay No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Professional Development

Job Training

Description

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues in a professional manner.
• Document customer interactions and maintain records.
• Assist in training new team members as needed.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong communication skills, ability to multitask, and customer‑centric approach
• Qualities and Traits: Patience, empathy, and attention to detail
• Working Conditions: Fast‑paced call center environment with potential for evening and weekend shifts