Online Customer Service Representative

Our Home; Mandaluyong; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

13th Month Pay

Employee Discount

Job Training

Bereavement Leave

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Solo Parent Leave

Job summary

Our Home in Mandaluyong is seeking a customer service representative for on-site duties. No prior experience is required and a Bachelor’s degree is preferred. This is a full-time role with responsibility for assisting customers, coordinating orders, and ensuring smooth transactions within the store.

The role offers on-site work in SM Megamall, with mall hours including weekends and holidays. Training and opportunities for growth are provided as part of the professional development initiative.

Qualifications

• Must be a graduate of any 4-year course.
• Experience in customer service is a plus but not required.
• Fresh graduates are welcome to apply.
• Strong communication and interpersonal skills are essential.
• Willing to be assigned in SM Megamall.
• Amenable to Mall Hours (weekends/holidays).

Responsibilities

• Provide front-line customer service by addressing inquiries and requests.
• Coordinate call-to-deliver orders with accuracy and timeliness.
• Assist customers in navigating store offerings with product information.
• Work with store teams to ensure efficient order processing and fulfillment.
• Maintain customer service standards per company policies and values.
• Perform other related tasks as assigned.

Skills

Customer service

Communication

Interpersonal skills

Adaptability

Education

Bachelor's degree

Job description

On-site - Mandaluyong No Exp Required Bachelor Full-time

Job Description

Responsible for providing excellent service to customers, assisting with inquiries, coordinating call-to-deliver requests, and ensuring smooth and efficient transactions within the store.

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

Employee Discount

Professional Development

Job Training

Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation Leave

• Provide front-line customer service support by addressing inquiries, concerns, and requests in a professional manner.
• Handle and coordinate call-to-deliver orders, ensuring accuracy, timeliness, and proper documentation.
• Assist customers in navigating store offerings and provide product information as needed.
• Work closely with store teams to ensure efficient order processing and fulfillment.
• Maintain customer service standards in alignment with company policies and values.
• Perform other related tasks as may be assigned.

Qualifications:

• Must be a graduate of any4-year course
• Experience in customer service is a plus but not required
• Fresh graduates are welcome to apply
• With strong communication and interpersonal skills
• Must be customer-focused, approachable, and adaptable to different situations
• Willing to be assigned in SM Megamall
• Amenable to work within Mall Hours (including weekends and holidays as scheduled)