Online Customer Service Representative

Recruitify_HR; Makati; On-site; PHP 279,000 - 334,800; Full time

Job summary

A recruitment company is looking for a Customer Service Representative in Metro Manila, Makati. The ideal candidate will assist customers with inquiries, handle complaints, manage scheduling, and maintain accurate records. Applicants should have a Bachelor's degree and 1-3 years of customer service experience. Strong English communication skills and problem-solving abilities are essential. This position requires effective multi-task management and team collaboration, offering a great opportunity for those passionate about service excellence.

Qualifications

• 1-3 years of experience in customer service or a related field.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Assist customers with inquiries and provide timely responses.
• Handle customer complaints and offer suitable solutions.
• Manage scheduling and appointments efficiently.
• Maintain records of customer interactions and transactions.
• Collaborate with team members to enhance service delivery.

Skills

Proficient in English

Strong customer service skills

Excellent problem-solving abilities

Effective communication skills

Education

Bachelor's degree in a relevant field

Job description

Description

• Assist customers with inquiries and provide timely responses.
• Handle customer complaints and offer suitable solutions.
• Manage scheduling and appointments efficiently.
• Maintain records of customer interactions and transactions.
• Collaborate with team members to enhance service delivery.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field.
• Experience Level: 1-3 years of experience in customer service or a related field.
• Skills and Competencies: Proficient in English language; strong customer service skills.
• Qualities and Traits: Excellent problem-solving abilities and effective communication skills.
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively.