Customer Relations Representative (Online Process)

J-K Network Services; Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading BPO company in Metro Manila is seeking a Customer Relations Representative. The role involves addressing customer inquiries, handling transactions, and maintaining records. Candidates must hold at least a bachelor's degree, with preference given to those with customer service experience. This position follows a graveyard shift schedule and is fully onsite. Suitable applicants can start immediately.

Qualifications

• Bachelor's degree holder preferred.
• Open to fresh graduates and undergraduates.
• Experience in customer service is advantageous.

Responsibilities

• Address customer inquiries about products and services.
• Handle customer transactions and order processing efficiently.
• Maintain data and information records.
• Resolve customer concerns by identifying issues.
• Perform additional tasks assigned by the supervisor.

Skills

Customer service experience

Problem-solving skills

Communication skills

Attention to detail

Education

Bachelor's degree

Job description

Client Profile

Established in 1976, the company has evolved into a rapidly expanding IT powerhouse, extending its presence beyond the Philippines to Canada and Australia. Its core expertise spans business consulting, systems integration, and a wide range of IT service solutions.

Position

Customer Relations Representative

Company Industry

BPO Company

Location

Ortigas, Pasig City

Salary Offer

Php20,000-Php25,000

Work Schedule

Graveyard Shift

Work Set Up

Onsite

Job Requirements

• Bachelor's degree holder
• Open for Fresh Graduates, Undergraduates, and Senior Highschool graduate
• With 6 months - 1 year of experience in Customer Service is an advantage.
• Amenable to attend interviews
• Can start as soon as possible

Job Responsibilities

• Address customer inquiries about products and services with accuracy and professionalism.
• Handle customer transactions and order processing promptly and efficiently.
• Organize, update, and maintain data and information records.
• Resolve customer concerns by identifying issues and providing effective solutions.
• Carry out additional tasks assigned by the immediate supervisor.

Look for: Ms. Riva

Recruitment Process: (ONLINE)

• Initial Interview
• Final Interview
• Job Offer