Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.; Pampanga; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service company in Pampanga, Philippines is seeking an Entry-Level Customer Service Representative to manage customer inquiries through phone, email, or chat. The role demands excellent communication skills, problem-solving abilities, and a friendly demeanor. Responsibilities include assisting with product selection, resolving complaints, and maintaining customer records. Ideal for candidates with a High School Diploma or equivalent, looking to start their career in customer service.

Qualifications

• Entry Level position with 0-2 years of experience.
• Must possess a friendly and patient demeanor.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional manner.
• Assist customers with product selection and provide detailed information about services.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with team members to improve customer service processes and experiences.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Familiarity with call center software and systems

Basic proficiency in the English language

Education

High School Diploma or equivalent

Job description

• Respond to customer inquiries via phone, email, or chat in a professional manner.
• Assist customers with product selection and provide detailed information about services.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with team members to improve customer service processes and experiences.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry Level (0–2 years)
• Skills and Competencies: Excellent verbal and written communication skills
• Skills and Competencies: Strong problem-solving abilities
• Qualities and Traits: Friendly and patient demeanor
• Skills and Competencies: Familiarity with call center software and systems
• Skills and Competencies: Basic proficiency in the English language