Onsite Customer Support Agent - Pasay/Taguig

TASQ Staffing Solutions; Metro Manila; On-site; PHP 223,000 - 312,000; Full time

Job summary

TASQ Staffing Solutions is seeking a Customer Service Team Member for Pasay/Taguig to be the first point of contact for customers. You will handle inquiries via phone, email, or chat and ensure satisfaction across channels.

The role requires at least 1 year and 6 months of international BPO voice experience, onsite work, a day shift, and availability to start on or before October 20. Join a dynamic team focused on quality service and accurate record-keeping.

Qualifications

• Must have at least 1 year and 6 months of international BPO voice experience.
• Willing to work fully onsite in Pasay or Taguig.
• Amenable to shifting schedule.
• Comfortable with Day Shift schedule.
• Can start on or before October 20.

Responsibilities

• Respond to customer inquiries promptly and professionally via phone, email, or chat.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Follow communication procedures, guidelines, and policies.
• Escalate unresolved issues to the appropriate internal teams.
• Provide feedback on the efficiency of the customer service process.
• Stay updated on product knowledge, promotions, and company policies.

Job description

TASQ Staffing Solutions is seeking a Customer Service Team Member for Pasay/Taguig to be the first point of contact for customers. You will handle inquiries via phone, email, or chat and ensure satisfaction across channels.

The role requires at least 1 year and 6 months of international BPO voice experience, onsite work, a day shift, and availability to start on or before October 20. Join a dynamic team focused on quality service and accurate record-keeping.