Onsite Customer Service & Tech Support - BPO (Cubao)

weSource Management Consultancy Firm; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

weSource Management Consultancy Firm in the Philippines is hiring for a Customer Service/Technical Support representative. This onsite BPO role in Sparks, Cubao, Quezon City offers multiple shifts and a salary up to 30K, based on experience and interview results.

Responsibilities include handling inquiries via phone, email, and chat, delivering accurate information, resolving issues, and documenting interactions.

Qualifications

• No experience required; Senior High School completion is required.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build positive customer relationships.
• Capable of managing multiple tasks and high call volumes.
• Demonstrates patience, empathy, and a customer-focused approach.
• Proficient in basic computer applications and willing to learn new systems.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate, clear information regarding products, services, policies, and procedures.
• Address and resolve customer concerns and complaints to ensure satisfaction.
• Accurately document customer interactions, transactions, and resolutions in the systems.
• Collaborate with team members and cross-functional departments to improve service quality.
• Meet performance targets for productivity, quality, and customer satisfaction.
• Support continuous improvement initiatives within the team.

Skills

Verbal communication

Written communication

Interpersonal skills

Multitasking

Patience

Empathy

Computer literacy

Education

Senior High School completion

Job description

weSource Management Consultancy Firm in the Philippines is hiring for a Customer Service/Technical Support representative. This onsite BPO role in Sparks, Cubao, Quezon City offers multiple shifts and a salary up to 30K, based on experience and interview results.

Responsibilities include handling inquiries via phone, email, and chat, delivering accurate information, resolving issues, and documenting interactions.