On-Site Tech Support & Customer Care Specialist

Recruitify_HR; Taguig; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Government mandated benefits

Insurance

13th Month Pay

SL and VL

Direct employment

Job summary

Recruitify_HR, a BPO company in Metro Manila, is seeking a Service Desk representative. The role entails providing technical assistance and troubleshooting IT concerns for clients while delivering an excellent customer experience via voice support. Candidates must have at least a high school diploma and prior experience in customer service or technical support. The position offers a monthly salary ranging from Php 25,000 to Php 30,000 and requires on-site work in Taguig. Benefits include government mandated benefits, insurance, 13th Month Pay, and leave.

Qualifications

• Minimum of 2 years in customer care or 6 months to 1 year in technical support.
• Able to provide support and assistance to clients/customers.
• Must be willing to work on-site.

Responsibilities

• Provide technical support and assistance to clients/customers.
• Handle troubleshooting and resolve IT-related concerns.
• Deliver high-quality customer experience via voice support.
• Document and escalate issues when necessary.
• Collaborate with team members to achieve performance goals.

Skills

Customer care experience

Technical support experience

Typing speed of at least 30 WPM with 85% accuracy

Education

At least High School Graduate

Job description

Recruitify_HR, a BPO company in Metro Manila, is seeking a Service Desk representative. The role entails providing technical assistance and troubleshooting IT concerns for clients while delivering an excellent customer experience via voice support. Candidates must have at least a high school diploma and prior experience in customer service or technical support. The position offers a monthly salary ranging from Php 25,000 to Php 30,000 and requires on-site work in Taguig. Benefits include government mandated benefits, insurance, 13th Month Pay, and leave.