On-Site Customer Care Specialist | IT & Data Solutions

J-K Network Services; Taguig; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

HMO

13th Month Pay

Government Benefits

Leave credits

Sick Leave credits

Job summary

A leading IT company is seeking a Customer Service Representative to join their team in Taguig. The role involves answering customer calls, providing information on products and services, and ensuring customer satisfaction. Candidates must be open to working on-site and have at least 6 months of experience in a CSR role. The position offers a salary between Php20,000 and Php25,000, along with benefits including HMO and leave credits.

Qualifications

• Open for Senior High School graduate or Undergraduate.
• With 6 months experience in CSR role.
• Amendable to work on site in Taguig.
• Amendable to online interview.
• Can start as soon as possible.

Responsibilities

• Answer incoming customer calls quickly and courteously.
• Respond to questions regarding products, services, or account details.
• Make sure customers clearly understand the information shared.
• Offer genuine apologies for any inconvenience and provide appropriate solutions.
• Document frequent issues or feedback to support service improvements.

Skills

Customer communication

Problem-solving

Multitasking

Education

Senior High School graduate or Undergraduate

Job description

A leading IT company is seeking a Customer Service Representative to join their team in Taguig. The role involves answering customer calls, providing information on products and services, and ensuring customer satisfaction. Candidates must be open to working on-site and have at least 6 months of experience in a CSR role. The position offers a salary between Php20,000 and Php25,000, along with benefits including HMO and leave credits.