IT Service Desk Specialist — On-site Makati, Equity & Bonus

Gratitude Philippines; Makati; On-site; PHP 457,002 - 547,398; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health Maintenance Organization (HMO)

Job summary

A leading technology support firm in Makati is seeking a Tech Support expert with 3-5 years of experience in IT service desk roles. Responsibilities include providing first-line support, managing service requests, and assisting user training. The ideal candidate should have a bachelor's degree in Computer Science or IT, along with strong problem-solving and communication skills. Competitive package offered up to ₱45K. This position is full-time and requires on-site attendance.

Qualifications

• 3–5 years of experience in IT service desk or support roles.
• Proficiency in managing multiple incidents and prioritizing effectively.

Responsibilities

• Provide first-line support for IT-related issues.
• Manage service requests, incidents, and problems.
• Assist in the training of users on software and hardware configurations.

Skills

Service desk operations

Troubleshooting

Customer service

Problem-solving skills

Excellent communication

Education

Bachelor’s degree in Computer Science or Information Technology

Job description

A leading technology support firm in Makati is seeking a Tech Support expert with 3-5 years of experience in IT service desk roles. Responsibilities include providing first-line support, managing service requests, and assisting user training. The ideal candidate should have a bachelor's degree in Computer Science or IT, along with strong problem-solving and communication skills. Competitive package offered up to ₱45K. This position is full-time and requires on-site attendance.