Onsite Technical Support Specialist — Career Growth & Perks

Sapient Global Services; Quezon City; On-site; PHP 264,045 - 316,274; Full time

Benefits offered by this job

Commission

Performance Bonus

Incentives

HMO

Job Training

Job summary

A leading BPO company in Quezon City is seeking Technical Customer Service Representatives to assist clients with technical issues. This role offers a competitive salary of up to ₱26,000 per month, along with performance incentives and a comprehensive training program from Day 1. Ideal candidates are High School graduates with a customer-focused and problem-solving mindset. Join a supportive work environment that emphasizes career growth opportunities and skill development. Work shifts may include nights, weekends, and holidays.

Qualifications

• Must be a High School or Senior High School graduate, preferably with a college background.
• Analytical and customer-focused approach to problem-solving is essential.
• Basic computer skills are required along with the ability to multitask.

Responsibilities

• Respond to technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Guide customers step-by-step in problem resolution.
• Document interactions and solutions accurately.
• Escalate complex issues to specialized technical teams.
• Maintain quality and customer satisfaction metrics.

Skills

Analytical thinking

Customer-focused mindset

Problem-solving skills

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate (College preferred)

Job description

A leading BPO company in Quezon City is seeking Technical Customer Service Representatives to assist clients with technical issues. This role offers a competitive salary of up to ₱26,000 per month, along with performance incentives and a comprehensive training program from Day 1. Ideal candidates are High School graduates with a customer-focused and problem-solving mindset. Join a supportive work environment that emphasizes career growth opportunities and skill development. Work shifts may include nights, weekends, and holidays.