On-site Service Desk Analyst - Voice Support

J-K Network Services; Taguig; On-site; PHP 334,800 - 446,400; Full time

Job summary

A leading BPO company is hiring for the position of Service Desk in Taguig. The successful candidate will provide technical support and assistance to clients, handle troubleshooting, and ensure a high-quality customer experience through voice support. Applicants must have at least a high school education and a minimum of 2 years in customer care or 6 months to 1 year in technical support. The role requires a typing speed of 30 WPM or more and is on-site in BGC, Taguig, with a salary range of Php 30,000 - 40,000.

Qualifications

• Must have 2 years of Customer Care Experience or 6 months–1 year of Technical Support experience.
• Typing speed must be at least 30 WPM with 85% accuracy.
• Available to start ASAP.

Responsibilities

• Provide technical support and assistance to clients/customers.
• Handle troubleshooting and resolve IT-related concerns.
• Deliver high-quality customer experience via voice support.
• Document and escalate issues when necessary.
• Collaborate with team members to achieve performance goals.

Skills

Customer Care Experience

Technical Support

Typing speed of at least 30 WPM

Education

At least High School Graduate

Job description

A leading BPO company is hiring for the position of Service Desk in Taguig. The successful candidate will provide technical support and assistance to clients, handle troubleshooting, and ensure a high-quality customer experience through voice support. Applicants must have at least a high school education and a minimum of 2 years in customer care or 6 months to 1 year in technical support. The role requires a typing speed of 30 WPM or more and is on-site in BGC, Taguig, with a salary range of Php 30,000 - 40,000.