On-Site Process Improvement Analyst — Healthcare & Retail

Ideal Vision Center; Metro Manila; On-site; PHP 420,000 - 780,000; Full time

Job summary

Ideal Vision Center in Metro Manila is hiring a full-time Business Process Analyst to review clinical, administrative, and retail workflows. You will map current processes, collect and analyze data, and interview stakeholders to document requirements for improvements.

You will design and deploy optimized processes, prepare clear reports and presentations, and support change management with training and communication.

Qualifications

• Strong foundation in business process improvement and BPM; ability to design, document, and optimize workflows.
• Analytical skills including data collection, trend analysis, and actionable recommendations.
• Understanding of core processes in service, healthcare, or retail environments.
• Proficiency with Excel, process mapping, and reporting tools.
• Bachelor’s degree in Business, Management, Industrial Engineering, Information Systems, or equivalent.
• Strong communication, collaboration, and meeting facilitation skills.
• Detail-oriented, organized, able to manage multiple initiatives onsite.

Responsibilities

• Map current processes across clinical, administrative, and retail operations.
• Gather and analyze data; interview stakeholders; document requirements.
• Design and implement optimized processes; prepare reports and presentations.
• Support change management activities such as training and communication.
• Collaborate with cross-functional teams to monitor performance metrics and track impact.
• Recommend ongoing enhancements to improve efficiency and patient experience.

Skills

Workflow optimization

Process mapping

Data analysis

Stakeholder interviews

Cross-functional collaboration

Excel / data tools

Change management basics

Communication skills

Education

Bachelor's degree in Business, Management, Industrial Engineering, Information Systems, or related field

Tools

Excel

Process mapping software

Reporting tools

Job description

Ideal Vision Center in Metro Manila is hiring a full-time Business Process Analyst to review clinical, administrative, and retail workflows. You will map current processes, collect and analyze data, and interview stakeholders to document requirements for improvements.

You will design and deploy optimized processes, prepare clear reports and presentations, and support change management with training and communication.