Business Process Analyst

Ideal Vision Center; Metro Manila; On-site; PHP 420,000 - 780,000; Full time

Job summary

Ideal Vision Center in Metro Manila is hiring a full-time Business Process Analyst to review clinical, administrative, and retail workflows. You will map current processes, collect and analyze data, and interview stakeholders to document requirements for improvements.

You will design and deploy optimized processes, prepare clear reports and presentations, and support change management with training and communication.

Qualifications

• Strong foundation in business process improvement and BPM; ability to design, document, and optimize workflows.
• Analytical skills including data collection, trend analysis, and actionable recommendations.
• Understanding of core processes in service, healthcare, or retail environments.
• Proficiency with Excel, process mapping, and reporting tools.
• Bachelor’s degree in Business, Management, Industrial Engineering, Information Systems, or equivalent.
• Strong communication, collaboration, and meeting facilitation skills.
• Detail-oriented, organized, able to manage multiple initiatives onsite.

Responsibilities

• Map current processes across clinical, administrative, and retail operations.
• Gather and analyze data; interview stakeholders; document requirements.
• Design and implement optimized processes; prepare reports and presentations.
• Support change management activities such as training and communication.
• Collaborate with cross-functional teams to monitor performance metrics and track impact.
• Recommend ongoing enhancements to improve efficiency and patient experience.

Skills

Workflow optimization

Process mapping

Data analysis

Stakeholder interviews

Cross-functional collaboration

Excel / data tools

Change management basics

Communication skills

Education

Bachelor's degree in Business, Management, Industrial Engineering, Information Systems, or related field

Tools

Excel

Process mapping software

Reporting tools

Job description

Company Description

Ideal Vision Center is the leading eye health company in the Philippines committed to providing accessible, quality vision services and eyewear to diverse communities. The company focuses on delivering professional eye examinations, personalized patient care, and a wide range of optical products. Ideal Vision Center values operational excellence and continuous improvement to enhance the patient experience and support sustainable business growth. Team members collaborate across clinical, retail, and support functions to streamline processes and deliver consistent service. The organization encourages innovation, accountability, and a customer-first mindset in all aspects of its operations.

Role Description

This is a full-time, on-site Business Process Analyst role based in Metro Manila. The Business Process Analyst will examine existing workflows across clinical, administrative, and retail operations to identify inefficiencies and opportunities for improvement.

Day-to-day responsibilities include mapping current processes, gathering and analyzing data, conducting stakeholder interviews, and documenting requirements for process changes. The role involves designing and implementing optimized processes, preparing clear reports and presentations, and supporting change management activities such as training and communication. The Business Process Analyst will collaborate closely with cross-functional teams to monitor performance metrics, track the impact of improvements, and recommend ongoing enhancements to support operational efficiency and a better patient experience.

Qualifications

• Strong foundation in business process improvement and business process management, with the ability to design, document, and optimize workflows.
• Solid analytical skills and business analysis experience, including data collection, trend analysis, and translating findings into actionable recommendations.
• Understanding of core business processes in service or healthcare/retail environments, and ability to align process changes with organizational goals.
• Proficiency in using productivity and analysis tools (e.g., Excel, process mapping software, reporting tools) to model, evaluate, and present process changes.
• Bachelor’s degree in Business, Management, Industrial Engineering, Information Systems, or a related field, or equivalent practical experience.
• Strong communication and interpersonal skills, with the ability to collaborate with diverse stakeholders and facilitate meetings or workshops.
• Detail-oriented, organized, and comfortable managing multiple initiatives while meeting deadlines in an on-site, team-based environment.
• Experience in healthcare, optical, or retail operations is an advantage, as well as familiarity with basic change management and quality improvement methodologies (e.g., Lean, Six Sigma).